With over 30 years of experience in the custom electronics and security industry, we understand that exemplary customer service is essential. We recognize that your electronics and security needs often extend beyond normal business hours. We welcome your call for either a simple question or a serious issue, anytime. We strive to have your questions answered or your issues resolved immediately, not the next morning or even next week. Extraordinary customer service is the base of our business model and we have proven that it works.
Audio/Video Total Care
- Routine Inspection of all components for proper functionality.
- Routine Cleaning and Dust Removal of all Head End Components.
- Routine Cleaning and Calibrating of all Displays.
- Routine Cable inspection and organization.
- Replace any defective cables/components.
- Perform any Firmware/Software Checks and Updates.
- Phone Support.
Security Total Care
- Routine Inspection of all components for proper functionality.
- Routine Cleaning and Dust Removal of all Head End Components.
- Routine Cleaning and Calibrating of Cameras.
- Routine Cable inspection and organization.
- DVR/NVR Network Maintenance,including programing of mobile devices.
- Equipment Health Checks. (Includes Hard Drive and UPS Testing)
- Replace any defective cables/components.
- Perform any Firmware/Software Checks and Updates.
- Phone Support.
“Theater Connection of WNY Inc. strives to provide quality products and outstanding 24 hour customer service. The satisfaction of our clients and their business is our number one priority. With over 20 years of experience providing custom electronics solutions, we understand electronic maintenance is often forgotten about. Our Total Care Program is intended to ensure that your system is operating properly 100% of the time while also prolonging the longevity of your equipment”
Total Care Packages
BRONZE
Scheduled Maintenance Every Year.
½ Price Level 1 Service Calls.
SILVER
Scheduled Maintenance Every 6 Months.
½ Price Level 1 Service Calls.
1 Free Level 1 Service Calls per year.
GOLD
Scheduled Maintenance Every 4 Months.
½ Price on ALL Service Calls.
2 Free Level 1 Service Calls per year.
5% Discount on Any “Out of Warranty”Replacement product.
First year of service FREE on new projects.
(Equal or lesser value of current plan.)
Unlimited Phone Support.
Multiple Location Discount.
Price Yearly Security Consultation.
PLATINUM
Scheduled Maintenance Every 3 Months.
½ Price on ALL Service Calls.
3 Free Level 1 Service Calls per year.
1 Free Level 2 Service Call per year.
10% Discount on Any “Out of Warranty”
Replacement product
First year of service FREE on new projects.
(Equal or lesser value of current plan.)
Unlimited Phone Support.
Multiple Location Discount.
Free Yearly Security Consultation.